Riding a Robotaxi in Shenzhen: A Guide for Foreign Tourists

Robotaxis are now available in Shenzhen, offering tourists a glimpse into the future of transportation. This guide explains how to ride a driverless taxi from Pony.ai, covering the booking process, pickup areas, and what to expect inside the vehicle. Whether you are a tech enthusiast or a curious first-time visitor, riding a robotaxi in Shenzhen is a memorable experience.

What Is a Robotaxi?

A robotaxi is a fully autonomous vehicle that operates without a human driver. In Shenzhen, Pony.ai provides this service in select districts. The car uses advanced sensors, cameras, and artificial intelligence to navigate roads, obey traffic signals, and avoid obstacles. Passengers sit in the back seat and interact with a control screen. The ride is smooth and private, with no driver present.

Where to Ride a Robotaxi in Shenzhen

Currently, the robotaxi service operates in two main areas of Shenzhen: Nanshan District and Bao’an District. These areas include popular tech hubs and commercial zones. If you are staying in or near these districts, you can easily request a ride. The service is ideal for exploring the city’s modern side and experiencing autonomous driving firsthand.

How to Order a Robotaxi with Pony.ai

Ordering a robotaxi is similar to using a ride-hailing app like Didi. Follow these steps:

• Download the Pony.ai app from your phone’s app store, or use the mini-program within WeChat.
• Create an account and allow location access.
• Set your pickup and drop-off points within the service area (Nanshan or Bao’an).
• Confirm your ride request. The app will match you with a nearby robotaxi.
• Wait for the vehicle to arrive at the designated pickup point. The car will display your name or ride code on its screen.

What to Expect Inside the Vehicle

Once the robotaxi arrives, you will enter through the back doors. The interior is clean and modern. A control screen on the dashboard shows the route, speed, and surrounding traffic. You can adjust the temperature or music. Since there is no driver, you have complete privacy. Many passengers use the space to take photos or record videos of the experience. The car handles traffic lights, pedestrians, e-bikes, and lane changes smoothly. The ride feels safe and comfortable, similar to a regular taxi but without a human driver.

Safety and Tips for a Smooth Ride

Robotaxis in Shenzhen are designed with multiple safety features. The sensors detect obstacles from all angles, and the system follows strict traffic rules. For foreign tourists, here are a few tips:

• Make sure your phone has internet access to use the app or mini-program.
• Carry a backup payment method, such as Alipay or WeChat Pay, as the app may require digital payment.
• If you need help, the app provides customer support options. Some vehicles also have a help button on the screen.
• Be aware that the service area is limited to Nanshan and Bao’an. Check the app’s coverage map before booking.
• For more details on riding a driverless taxi, read our article on riding a driverless taxi in Shenzhen.