Robotaxis are now operational in Shenzhen, offering a futuristic and convenient transportation option. This guide explains how foreign visitors can book and ride a Pony.ai autonomous taxi without a Chinese ID, covering app setup, the booking process, what to expect inside the vehicle, and practical tips for a smooth ride.
What Is a Robotaxi and Why Try It in Shenzhen?
A robotaxi, also known as a self-driving taxi, is an autonomous vehicle that operates without a human driver. In Shenzhen, a city known for its tech innovation, robotaxis are becoming a popular way to experience cutting-edge technology while getting around. Unlike traditional taxis, robotaxis offer a quiet, private ride with no driver interaction. The vehicle handles all driving tasks, including navigating intersections, reacting to pedestrians, and managing traffic. For foreign visitors, riding a robotaxi is a unique way to see Shenzhen and participate in the future of mobility.
Which Companies Offer Robotaxis in Shenzhen?
The most accessible robotaxi service for foreign visitors in Shenzhen is provided by Pony.ai. Their 7th generation Robotaxi fleet operates in designated areas of Shenzhen, as well as in Beijing and Guangzhou. Pony.ai has optimized its service for international users, allowing registration with a foreign passport. Other companies like Baidu Apollo also operate autonomous taxis, but their apps may require a Chinese phone number and ID. For a seamless experience, Pony.ai is the recommended choice for first-time riders.
Downloading and Setting Up the Pony.ai App (Without Chinese ID)
To use the Pony.ai robotaxi service, you need to download the Pony.ai app from the Apple App Store or Google Play Store. The app is available in English, making it easy for foreign users to navigate. Follow these steps to set up your account:
- Download the Pony.ai app and open it.
- Choose the registration option using your email address.
- Enter your phone number (international numbers are accepted) and verify it via SMS.
- Upload a photo of your passport for identity verification. This step is required for all users without a Chinese ID.
- Once verified, add a payment method—foreign credit cards (Visa, Mastercard) are accepted.
- Allow location permissions for the app to work properly.
After setup, you can start booking rides immediately. The entire process takes about 10 minutes.
Step-by-Step Booking Process: From Pickup to Drop-off
Booking a robotaxi is straightforward:
- Open the Pony.ai app and enter your destination. The app will show available pickup points within the service area.
- Select a pickup point and confirm the ride. The app will estimate the fare and arrival time.
- Wait for the robotaxi to arrive. You can track its location in real time on the map.
- When the vehicle arrives, it will stop at the designated pickup point. The app will notify you to approach the car.
- Enter the vehicle by pressing the button on the door handle. The doors unlock automatically.
- Inside, you will find a touchscreen display showing the route and ride status. The app will also show the remaining time to destination.
- At the destination, the vehicle stops and the doors unlock. You can exit safely.
- Payment is processed automatically through the app. You do not need to tip.
What to Expect Inside the Vehicle
The interior of the Pony.ai 7th generation Robotaxi is minimalist and tech-savvy. The back seat is spacious, with a large touchscreen for passengers to view the route. The ride itself is smooth: the vehicle decelerates gently when another car cuts in, slows down at intersections for pedestrians, and handles speed bumps with ease. There is no driver, so you have complete privacy. The cabin is quiet, making it a pleasant way to travel between destinations. Note that the front seats are usually blocked off, so only the rear seats are available for passengers.
Cost Comparison: Robotaxi vs. Regular Taxi vs. Metro
While exact fares vary by distance and time, robotaxis in Shenzhen are generally priced competitively with regular taxis and ride-hailing services like Didi. For example, a ride of 5 kilometers might cost around 20–30 RMB, similar to a taxi. The metro is cheaper (2–10 RMB per trip) but less convenient for door-to-door travel. Considering the unique experience and convenience, robotaxis offer good value for tourists interested in technology. Check the app for an upfront fare estimate before booking.
Tips for First-Time Riders
- Language: The Pony.ai app is available in English, and the in-vehicle display shows English and Chinese. You may encounter some Chinese-only signs at pickup points, but the app guides you.
- Payment: Ensure your foreign credit card is set up in the app before the ride. Some users report success with Visa and Mastercard. If you have a Chinese mobile payment app like Alipay, you can also link it.
- Timing: Robotaxis operate during the day, typically from 8:00 AM to 10:00 PM. Check the app for exact hours in your area. Peak hours may have longer wait times.
- Service Area: Robotaxis are available only in designated zones, such as Nanshan and Futian districts. The app will show if your pickup and drop-off are within the service area.
- Safety: The vehicles have safety features like emergency stop buttons. In case of an issue, you can contact customer support via the app.
For more comparisons between robotaxis and traditional ride-hailing, check our article Robotaxi vs. Didi Ride-Hailing.
FAQ
Can I use the Pony.ai app without a Chinese phone number?
Yes, the app accepts international phone numbers for SMS verification. You can also register using an email address.
Is a Chinese driver’s license required to ride a robotaxi?
No, you do not need any driving license. You are simply a passenger; the vehicle drives itself.
What if I need to cancel a ride?
You can cancel the ride from the app before the vehicle arrives. There may be a small cancellation fee if you cancel after a certain time.
Are robotaxis safe for children?
Children can ride in robotaxis, but they must be accompanied by an adult. Child safety seats are not provided, so you may need to bring your own.
Can I bring luggage?
The back seat can accommodate a small suitcase or backpack. Large luggage may not fit, as the trunk is not accessible to passengers.
Plan Your Visit
Ready to experience the future of transportation in Shenzhen? Book your robotaxi ride and share your own story. If you need help planning your itinerary or securing a private guide, our team can assist you.